Our Policies

Shipping & Handling Charges

We ship UPS commercial and residential - 3 day ground.
Alaska and Hawaii are U.S. Mail Priority.
UPS Shipping Charges will be added to your purchase.
Shipping rate $12.95*

*Please call for shipments to Alaska, Hawaii and International

Returns & Exchanges

Return Policy
All purchases may be returned within 14 days of receipt of item(s). Customer will be responsible for returning the item, unused, unworn, and in perfect condition and will be responsible for shipping costs.

Any item being returned will incur a $10 restocking fee.

Refunds
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return, providing it arrives safely. You will be credited for the price of the item(s) only. In the event that an item is returned the customer is responsible for the cost of shipping.

Please note: there will also be a $10 restocking fee deducted from the credit being issued.

Sorry, but we cannot accept items that have been damaged, altered or worn. We will notify you of the status of your return by e-mail or postal mail.

Online Privacy and Credit Card Protection Policy

At Venus Cosmetic we want you to feel safe and secure when you provide us with your personal information online. For this reason we use Secure Socket Layer (SSL) technology to encrypt your credit card and other sensitive information when you make product purchases or request technical assistance. The process of encryption prevents unauthorized individuals from viewing your information as it is securely transmitted over the internet. Once received, your credit card information is not transmitted over the internet again.

Even with the very best protection policies and safeguard procedures in place, there is always the remote possibility of fraud. If you believe unauthorized use of your credit information has occurred, follow the reporting procedures defined by your credit card's issuing bank and contact us immediately. Most credit card companies cover all charges that result form unauthorized use of your credit card or may limit your liability to $50.

OUR COMMITMENT TO PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. It applies to all information you submit, such as your name, address, e-mail address, telephone number and credit card number.

We use the information you provide when placing an order to complete that order, and when assisting with support issues. We do not share this information with outside parties.

OUR COMMITMENT TO DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Effective Date: November 1 2009

Should you have any questions about this policy please contact us by E-MAIL at info@venuscosmetic.com or Telephone: 800-816-4247

Our business hours are: Monday - Saturday 9 AM - 6 PM Eastern Standard Time.